Mapping the Digital Experience Path: Customer Journeys

A customer has to go through a series of steps on your website or mobile app in order to get to a desired conclusion. Whether booking a flight, purchasing a jacket, or ...
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Discovering Digital Experience Opportunities: Find & Fix

We all know that a seamless online experience is critical. Not nice to have. Not better for business. Critical. This is particularly true for the checkout experience: 20% of ...
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The First Step in the Digital Experience Path: Website Performance

Frankly, you cannot have good customer experience without a highly performant site. Every successful digital experience is facilitated by the performance of the web or mobile ...
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5 Checkpoints on the Digital CX Path

It’s a no brainer that customer experience is a top priority for digital companies. It has a direct correlation to increasing overall revenue and business success—86% of buyers ...
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