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Time is the Enemy: Quickly Finding & Fixing Digital Experience Issues

Your best customer has just sent an email to customer service complaining about an issue they experienced while on your site, ultimately preventing them from purchasing an item ...
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Why Digital Experience Analytics is a Must for eCommerce Platform Migrations

So you have decided that it is time to make the move to a new eCommerce platform. Everyone is excited about the new capabilities that comes from upgrading the technology behind ...
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8 Key Takeaways from eTail East 2018

Just last week, retailers and eCommerce professionals gathered in Boston for eTail East 2018.
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Hate Waiting in Line for the Register? So Do Digital Shoppers.

Finding the shortest checkout line is a game I play every week at the supermarket. I hate waiting in line enough that if I have only one or two items in my cart and the line is ...
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How Travel Brands Can Take Flight with Digital Experience Analytics

The online travel economy has had to evolve rapidly and continues to do so in order to match the demands of modern consumers. With the prevalence and easily accessible public ...
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Forrester Study Finds $8.6M in Benefits with Quantum Metric

Enterprise companies and brands face immense pressure to deliver an exceptional digital customer experience to all visitors and users. With a myriad of tools and technologies ...
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