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Finnair Holidays Use Case: Improving the Package Booking Flow

We recently hosted a great event in Helsinki along with our partners Tealium, the leader in real-time customer data orchestration solutions, and leading Nordic consultancy ...
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Toy Sales Have Largest Dropoff from Website Errors

With Cyber Week in full swing retailers websites are getting hammered. This is the moment they prepare for all year and while we are enjoying our holiday, they are sitting in ...
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Black Friday Advice Marie Kondo-style

Faced with the shortest holiday buying season since 2013, retailers are barraging us with ads, emails and direct mail in an attempt to get us to shop early and often. The term ...
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Quantum Metric is on Deloitte’s 2019 Technology Fast 500™

We are so excited to announce that today we have been ranked #82 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, ...
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Introducing Quantum Metric Teams — a digital workspace for everyone

When you have a robust platform that does a lot, some users might not know where to start.
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Super Awesome: We Are a Gartner Cool Vendor!

Our mission at Quantum Metric is to empower organizations to deliver their best possible digital experiences. We’re proud of what we have built: an advanced digital experience ...
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Building a Community of Customer Experience Intelligence

Quantum Metric University - school is in session!Why did we build Quantum Metric University? In short, this is my passion project. I came to Quantum Metric after 12 years at ...
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Getting Mobile Right in the Attention Economy

Every business is working to attain a very limited resource: your attention. Competition is fierce; there are only so many hours in the day and as a society we are overloaded ...
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Getting Personalization Right: 1:1 Real-Time Customer Engagement

No one enjoys being treated like just a generic customer. This is why marketing and advertising has advanced to incorporate consumer names into email campaigns or tailoring ...
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Finally! Respond to User Behavior in Real-Time

There has never been any question about the potential value and insights that can be unlocked through session replay (you can find me waxing poetic about it here). Part of that ...
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