Digital Experience Innovation in Travel & Hospitality
By Zoe Nageotte on Apr 5, 2019 9:05:00 AM
Unfortunately, the travel industry has the highest cart abandonment rate compared to others including retail and finance. So travel brands are constantly re-imagining and optimizing the customer journey to better engage visitors and maintain their loyalty. From improving booking rates to optimizes upgrade offers, executives in travel and hospitality are having to test every digital angle they can think of. One forum that showcases these results and perspectives is Digital Travel, a conference for forward thinking travel leaders to share and learn about digital innovations from the industry.
Next week, we are so excited to be presenting at the show not just once but twice! Quantum Metric will be sharing unique insights and specific customer experience analytics use cases via two speaking opportunities:
- “How Are You Redesigning Your Customer Experience to Reflect Evolving Digital Habits?” with our CEO & Founder, Mario Ciabarra and Alaska Airlines eCommerce Manager, Technical Product Delivery, Jessi Lewis
- Day Two Chairperson's Afternoon Address with our CMO Efrat Ravid
At the show, we will be at booth 23 and showcasing how the Quantum Metric platform can improve customer experience opportunities for travel and hospitality. Want to see a sneak peek? Here is a quick preview of what we will be demonstrating:
If you are going to Digital Travel, be sure to stop by the booth to learn more or simply request a demo today!