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Quantum Metric is on Deloitte’s 2019 Technology Fast 500™

We are so excited to announce that today we have been ranked #82 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest growing technology, media, telecommunications, ...
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Getting Personalization Right: 1:1 Real-Time Customer Engagement

No one enjoys being treated like just a generic customer. This is why marketing and advertising has advanced to incorporate consumer names into email campaigns or tailoring ...
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Google Cloud Next 2019: Delivering on Apple’s 1997 promise to “Think Different”

In 1997, Apple launched it's new slogan and ad campaign: 'Think Different.' The campaign was not just about buying an Apple computer and 'poof' you think differently. It was ...
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The Art & Science of Flight Upgrades [Infographic]

We are all familiar with the uncomfortable feeling of a pushy sales person trying to get you to sign up for the bonus rewards card at checkout even though you have clearly ...
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Digital Experience Innovation in Travel & Hospitality

Unfortunately, the travel industry has the highest cart abandonment rate compared to others including retail and finance. So travel brands are constantly re-imagining and ...
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Digital Experiences Enabled by Data Enhanced Empathy

Catching up on recent CES news, I found a quick summary of an interview with Glen Hartman, senior managing director of Accenture Interactive in North America. He explained that ...
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Mapping the Digital Experience Path: Customer Journeys

A customer has to go through a series of steps on your website or mobile app in order to get to a desired conclusion. Whether booking a flight, purchasing a jacket, or ...
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Discovering Digital Experience Opportunities: Find & Fix

We all know that a seamless online experience is critical. Not nice to have. Not better for business. Critical. This is particularly true for the checkout experience: 20% of ...
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Is Your Website Ready for the Holiday Rush?

The holiday season is upon us with Cyber Monday right around the corner, one of the biggest traffic days for eCommerce businesses with a lot of promised revenue ahead. ...
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The First Step in the Digital Experience Path: Website Performance

Frankly, you cannot have good customer experience without a highly performant site. Every successful digital experience is facilitated by the performance of the web or mobile ...
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