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Finally! Respond to User Behavior in Real-Time

There has never been any question about the potential value and insights that can be unlocked through session replay (you can find me waxing poetic about it here). Part of that ...
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Adobe Summit 2019: Unveiling Quantum Metric’s Launch Integration

I am pumped for Adobe Summit 2019 next week. Quantum Metric is sponsoring and I cannot wait to jump into the many user experience conversations we will be having at our booth ...
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Security as a Differentiator (Part 2): Integrated Design

We recently introduced the concept of security as a competitive advantage. Organizations are seeking to differentiate themselves based on the way they treat customer data - and ...
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Security as a Differentiator (Part 1): CES 2019 Takeaway

This year's Consumer Electronics Show did not disappoint in satisfying our insatiable hunger for flashy new tech. Whether it was a roll-up television, an oven that shows you ...
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Top 5 Digital Experience Predictions for 2019

So, I am not a fortune teller in my spare time. But I do think a lot about the state of digital customer experience and what the future might entail. Each year, consumer ...
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Tealium and Quantum Metric Partnership: Bringing Digital Experience Insights to the CDP

One of my favorite commercials features a person in a white coat holding dental instruments, identifying a cavity, but then noting he isn’t actually a dentist but rather a ...
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The Black Friday Blackout (and 4 Key Tactics for Avoiding it Next Year)

Black Friday is an exciting time for retail. It kicks off a 1-month period that generally accounts for 30-40% of annual sales for many companies. This year did not disappoint ...
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Session Replay: From Nice-to-Have to Mission Critical

I remember where I was the first time I saw session replay - what appeared to be a video of a customer’s actual online session played before my eyes. I was sitting in the ...
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