5 Checkpoints on the Digital CX Path

It’s a no brainer that customer experience is a top priority for digital companies. It has a direct correlation to increasing overall revenue and business success—86% of buyers ...
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Session Replay: From Nice-to-Have to Mission Critical

I remember where I was the first time I saw session replay - what appeared to be a video of a customer’s actual online session played before my eyes. I was sitting in the ...
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Actionable Analytics Data to Answer Not Just “What,” but “Why”

Today, there is no shortage of data for organizations to leverage when making decisions. In most cases, the amount of data available is overwhelming. It resides in multiple, ...
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Investing in Digital Innovators: Announcing our $25M in Funding

An Open Letter from Quantum Metric CEO, Mario Ciabarra
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Maximizing Results in a World of Continuous Delivery

Businesses are under constant pressure to innovate in order to compete in a world where even the slightest stagnation can put you at a disadvantage.  New interfaces, new ...
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Using Digital Intelligence Analytics in a DevOps Team

DevOps isn’t necessarily a set of tools, but rather a cultural philosophy where silos are broken down between engineering teams to improve software quality and collaboration. ...
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Time is the Enemy: Quickly Finding & Fixing Digital Experience Issues

Your best customer has just sent an email to customer service complaining about an issue they experienced while on your site, ultimately preventing them from purchasing an item ...
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Why Digital Experience Analytics is a Must for eCommerce Platform Migrations

So you have decided that it is time to make the move to a new eCommerce platform. Everyone is excited about the new capabilities that comes from upgrading the technology behind ...
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8 Key Takeaways from eTail East 2018

Just last week, retailers and eCommerce professionals gathered in Boston for eTail East 2018.
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Hate Waiting in Line for the Register? So Do Digital Shoppers.

Finding the shortest checkout line is a game I play every week at the supermarket. I hate waiting in line enough that if I have only one or two items in my cart and the line is ...
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